How to contact Support

FOR GOLD & SILVER SUPPORT LEVEL CLIENTS
The RJmetis support phone number is:

 +44 (0)845 303 1000 between 9:00am - 5:00pm GMT and does not include public holidays. You will require your PIN number to access this service.

FOR BRONZE SUPPORT LEVEL CLIENTS
Tickets should be logged online at www.rjmetis.com or emailed to support@rjmetis.com. Alternatively you can call the Helpdesk on:

09067 320 303* between 9-00am and 5-00pm Mondays to Fridays.

*Calls will be charged £1.00 per min.  Mobiles and other networks may vary.

Try Out Our New Support Tools

In an effort to enhance the suport levels we have invested in a number of support tools for you to get faster access to information and support. see the links below.

• Click Here to Log a Case
• Click Here to Search the Online Knowledge Base
• Click Here to View Our Online Training Videos
• Click Here to View the New Online CentreCharge Manual
• Click Here to Track an Open Case
• Click Here to Update a Case

What do the changes to Support mean to me?

Click here to read more about what the changes mean to you.

Frequently asked Questions

Click Here to to see frequently asked questions

Sign up for our E-learning courses!

After hearing your feedback regarding the public workshops, RJmetis are offering online workshops. This means that you or your staff can attend hourly sessions on key product areas without leaving the comfort of your desk.

Click Here to sign up for our E-learning courses.

Watch out for a series of workshops to cover:

• The Bill Run Best Practise
• Meeting Rooms Best Practise
• Version 5 Introduction
• Charge Capture Best Practise
• Sales Ledger
• Occupancy Reporting
• Renewals Management
• Check In best practise